Return & Refund Policy

At DELYVORA BOTANICAL ELEGANCE, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

  • We accept returns within 7 days from the date you receive your order.

  • Items must be unused, unwashed, undamaged, and returned in their original packaging.

  • Proof of purchase (order confirmation or receipt) is required for all returns.

2. Exchange Policy

  • Exchanges are accepted within 10 days from the date of delivery.

  • If you wish to exchange an item, please contact us first to confirm availability.

  • Exchanged items must meet the same condition requirements as returns.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items damaged due to misuse, neglect, or improper handling

  • Items returned after the allowed return or exchange period

4. Return Process

  • To initiate a return or exchange, please contact our customer support team with your order number and reason for return.

  • Once your return request is approved, we will provide instructions on how to send the item back.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refund Policy

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method.

  • Please allow 5–10 business days for the refund to be processed and reflected in your account, depending on your bank or payment provider.

6. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

  • Provide clear photos and your order number so we can assist you promptly.

  • In such cases, we will arrange a replacement or refund at no additional cost.

7. Contact Information

For any questions regarding returns or refunds, please contact us:

DELYVORA BOTANICAL ELEGANCE
📞 Phone: 330-708-6862
📧 Email: contac@delyvora.store
📍 Address: Ccw Ii Mm, LLC
661 University Boulevard, Suite 200
Jupiter, FL 33458, United States